FAQ

Account

How do i update my account's information?

To update or change your personal information, please click on 'my account' at the top of the page.

What should I do if I have forgotten my password?

If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Under ‘My account’ please enter your email address, and click ‘Lost password?’. We will then send you an email with instructions to reset your password. Please check your spam folder If you don't receive your password reset email within 1 hour, If the email is not in your spam folder, please email us at hello@babyboo.sg and we will investigate further.

What should I do if I can’t access to my account?

Why should I set up a Babyboo account?

Setting up an account with Babyboo enables you to have a more personalised experience every time you shop. Signing up with us and setting up an account means that we store your delivery address details. When you've signed up, you don't have to retype all these details every time you order.

Delivery Questions

What are your shipping rates?

Please kindly visit our Shipping Policy for detailed information.

How can I track my order?

Please visit our Shipping Policy for tracking instructions.

Do you deliver overseas?

Sorry, we do not offer international shipment.

Can I change my delivery address after I have made an order?

Yes, please text/ WhatsApp us (Message only) at +6589312248 or email us at hello@babyboo.sg and we will sort things out. If an order has been released to the courier company, it is not possible for us to change the delivery address.

Why have I not received my order?

If your order has not been delivered by the promised delivery lead time, please email us at hello@babyboo.sg

What if no one is at home to receive the package?

If orders are undelivered during the first try, our courier will contact you to arrange another delivery attempt. We will attempt delivery up to 2 times before returning your order to the warehouse. If you require additional delivery after that, another round of courier fees will have to be charged.

Can I ship to an address that is different from my billing address?

Yes, that option is available during your checkout process.

What do the order statuses in my account mean?

Pending - we are verifying your order.

Processing - we are picking your order in our warehouse.

Dispatched - this order has left our warehouse and is with our courier. If you have an outstanding item on pre-order, it will show as Processing even though your other parcel has been shipped.

Shipped - this order is enroute to you.

Completed - you have received the order.

Return & Exchange

What is your return/exchange/refund policy?

Please refer to our Returns & Refunds policy

I have received an incorrect/missing/defective item in my order, what should I do?

We apologies for your incorrect/missing/defective item. Please email hello@babyboo.sg and we will get back to you as soon as we can. We will replace the item upon return, or refund you if the item is not available.

Is there a cost if I decide to return my item via courier?

If you have ordered the wrong size or colour, shipping cost back to Babyboo would be borne by the customer.

If you receive an item which is damaged or defective, Babyboo is happy to replace the product at our cost. The damaged item has to be returned. If you prefer not to replace it, we will refund you the balance after delivery charges.

Can I exchange the product at a Babyboo store?

No, Babyboo is an online base business.

I returned some products but I have yet to receive my refund. Why?

Our refunds are processed when your items arrive back at our warehouse. Please allow 10 working days for the refund to be processed.

In the unlikely event that you haven't received your refund within this time, please text/ WhatsApp us (Message only) at +6589312248, or email us at hello@babyboo.sg and we will respond to you as soon as possible.

My Babyboo item is faulty but I can’t find the receipt/ proof of purchase, what should I do?

You can download your invoices by logging into your account. If you are not a member, please email us with your order details and we will pull it out for you.

Orders & Payment

Any question?

You can contact us through our contact page! We will be happy to assist you.

Can I call to place an order?

We don’t accept phone orders, but if you can’t find an item, please contact us via text/ Whatsapp us (Message only) at +6589312248, or email us at hello@babyboo.sg.

Can I place my order online and collect it in Babyboo store?

No, Babyboo is an online based business.

How do I know if my online order has been successful?

When you place an order on our website, you will receive an email containing your order and invoice.

How can I amend or cancel my order?

We are unable to amend existing orders once they have been placed. Please cancel your current order and place a new one. You have a 2-hour window to cancel your order.

You can cancel your order by visiting your account online. Click on 'my account' at the top of the page. If your order status is ‘processing’, your shipment is being prepared and you will not be able to cancel. We usually process all orders within 24 hours.

Alternatively, to cancel, please contact us via text/ WhatsApp us (Message only) at +6589312248, or email us at hello@babyboo.sg

How do I pay you?

We accept Mastercard, Visa, American Express and Paypal.

Why has my order been cancelled?

We apologise that your order has been cancelled, the reasons for cancellation are normally due to a payment problem, stock issue or due to a technical error on our website. Please contact us via text/ WhatsApp us (Message only) at +6589312248, or email us at hello@babyboo.sg

Why has my order been refunded?

We apologies that your order has been cancelled, the reasons for cancellation are normally due to a payment problem, stock issue or due to a technical error on our website. Please contact us via text/ WhatsApp us (Message only) at +6589312248, or email us at hello@babyboo.sg

How do I use a promotion code?

In order to claim an online discount you will need to enter a promotion code on the final payment page. When you go to the checkout, underneath your order summary is a box which allows you to enter your promotion code. Click apply and your discount will be applied to your order.

If there is a promotion such as ‘Giveme5%’ your total basket will show the full amount until you get to the checkout.

Why is my promotion/voucher code not working?

Each promotion code has its own terms and conditions, printed in our offer email. For full details, please refer to the terms and conditions on your promotional voucher or promotional email you have received. Some specific products, such as nett priced item, may be excluded from promotion.

The most common reasons for promotion codes not working are: expired codes, non-eligible products or not hitting promotion requirements. Please note that promotion codes are case-sensitive. If you are experiencing any problems applying your promotion code, please contact us at hello@babyboo.sg

I do not have a Paypal account nor a credit/debit card. Can I pay via bank transfer?

Yes, we accept bank transfer (Paynow)

How do I make an order? (Step-by-step guide)

Select the product you want, enter the quantity you need, and click “add to cart”. Click on the “shopping cart” at the top right hand - your full shopping basket will be displayed. Click on “check-out” at the bottom of the page. This will bring you to check-out form - you would need to enter in details such as billing, delivery and payment details.

Can I change my shipping address?

You may update your address book by clicking the 'my account' link at the top of the page and selecting 'address book', from here you can add, remove and amend your addresses. If you have already placed an order, changes will not alter the delivery details of your existing order.

Product Enquiry

How do I enquire about a product?

Please email hello@babyboo.sg or via “Contact us” page

What is the Warranty for Pushchairs, Strollers and Car Seats?

Please see the product's description/ contact us for warranty information.

Others

Do you offer home assembly service?

No, sorry to inform you that we don’t cater for home assembly service.

How safe is my personal information when I become a member?

The security of your personal information is our utmost priority at Babyboo. Members’ data will never be sold to or shared with third-party marketers without your permission. For more information, please refer to our Privacy Policy.

How do I contact you?

You can contact us:

Text/ WhatsApp (Message only) : +6589312248
Email: hello@babyboo.sg

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Text/ WhatsApp (Message only) : +6589312248
Email: hello@babyboo.sg